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(Frequently Asked Questions)

We have compiled these questions using input from several different areas including Union Bank's Customer Service department. However, please remember that a FAQ is a Frequently Asked Question, and if your question is not answered here, Contact Us or call us at 318-253-4531.


Checking Accounts

How does overdraft protection work?

By linking your checking account to a line of credit, increments of $100 will automatically be moved into your checking account to cover any negative balances - the current "credit limit" per individual agreement is $500.00. A monthly fee of $5 is deducted each statement cycle for each $100 increment of funds deposited into your checking account or $30.00 -- whichever is greater, plus any finance charges then due.

Can I get my checks returned with my checking statement?

Sorry, No. Reduced images of your checks are provided with each statement. These images are legal documents and are legally sanctioned documents with all the rights and obligations of the original check. Larger, two sided, images are available upon request.

What is my ABA Routing Number?

Union Bank's routing number is located at the bottom of your checks and deposit slips. Starting from the left hand corner, it is the first nine digits between the symbols - ( |: ).

I had a fraudulent transaction clear my account, what should I do?

We suggest our customers fill out an affidavit of unauthorized debit (for ACH transaction, a "Statement of Unauthorized Debits" may be required). Affidavit's can be obtained at any local branch or by calling 318-253-4531. The affidavit would need to be signed and returned to the bank before we could begin doing research.

What is the minimum age to open an account?

18 years of age. A Photo I.D. may be required. Individuals under the legal age of 18 are required to have a parent or guardian to be a joint account holder.

How can a deposit be made?

Deposits can be made in many different ways:

  • Deposits can be made at any local branch.
  • We have over-night drop boxes in which you can place your deposits into.
  • ATM machines have the ability to receive deposits.
  • You can make arrangements from your employer to Direct Deposit your payroll check into your account.
  • You can even mail in your deposit (no cash please).

What is Check 21?

On October 28, 2004, new legislation called the Check Clearing for the 21st Century Act became effective. Known simply as Check 21, the legislation's goals include "improving the overall efficiency of the nation's payment system".

Currently, when you write a check to someone for payment it is first deposited into their bank and is then sent back to Union Bank for the check amount to be withdrawn from your account. This process is both time consuming and expensive as checks are physically transported from bank to bank.

Check 21 provides a new option: creation and use of paper reproductions of original checks. This reproduction is called a "substitute check" and is produced from a digital image of the original check.

What is a "Substitute" check?

A substitute check is a legally sanctioned document with all the rights and obligations of the original check. Substitute checks are paper copies created from electronic images of original paper checks (including both the front and the back of the original check). The front of the substitute check states: "This is a LEGAL copy of your check. You can use it the same way you would use the original check." You may use a substitute check as proof of payment or for any other reason that requires an original check.

How will Check 21 affect you?

As most of you may have observed in your statements, Image Replacement Documents (IRD's) are already showing up. We at Union Bank are using this technology at this time and in the very near future, all banks will be required to accept and process substitute checks (IRD's), just as they currently accept and process original paper checks.

What are my rights regarding substitute checks?

In certain cases, federal law provides a special procedure that allows you to request a refund for losses you suffer if a substitute check is posted to your account (for example, if you think we withdrew the wrong amount from your account or that we withdrew money from your account more than once for the same check). The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account and fees that were charged as a result of the withdrawal (for example, non-sufficient funds fees).

The amount of your refund under this procedure is limited to the amount of your loss or the amount of the substitute check, whichever is less. You are also entitled to interest on the amount of your refund if your account is an interest-bearing account. If your loss exceeds the amount of the substitute check, you may be able to recover additional amounts under other law.

If you are a consumer (not a business or commercial customer) who receives a substitute check and you make a claim, you may receive up to $2,500 of your refund (plus interest if your account earns interest) within 10 business days after we received your claim and the remainder of your refund (plus interest if your account earns interest) not later than 45 calendar days after we received your claim.

We may reverse the refund (including any interest on the refund) if we later demonstrate that the substitute check was correctly posted to your account.

How do I make a claim for a refund?

If you believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please contact us by:

  • Calling 318-253-4531 or
  • Visiting your nearest Union Bank branch.

You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances. We may require that you submit your claim to us in writing.

Your claim must include:

  • A description of why you have suffered a loss (for example, you think the amount withdrawn was incorrect);
  • An estimate of the amount of your loss
  • An explanation of why the substitute check you received is insufficient to confirm that you suffered a loss, and
  • A copy of the substitute check (and/or) the following information to help us identify the substitute check: for example, the check number, the name of the person to whom you wrote the check, the amount of the check.

What happens to the check that I wrote?

A bank that creates substitute checks will determine whether it will retain or destroy the original check. Typically, most banks will destroy the original check. In that case, the original check will not be available for return to you.

What if I need a copy of my check to prove payment?

If you receive a substitute check please remember that it is the legal equivalent of the original check you wrote and will include all the information contained on the original check. It can be used for proof of payment just like the original check.

What is Electronic Check Conversion?

Electronic check conversion is the process of converting a consumer check payment into an electronic payment. This can be a process initiated by a billing company (such as a utility company) or by a retailer (such as a gas station).

How does check conversion work?

In the case of check conversion initiated by a billing company:
The billing company notifies you that it is using the check conversion process usually with a notification on or in your bill. You write a check for the amount of the payment and send it to the billing company as you normally would. The billing company uses the information provided on the check and creates an electronic withdrawal from your account, which is processed through the Automated Clearing House (ACH) network. This is the same network that is used by many companies to process Direct Deposit of payroll and the Federal government for benefit payments like Social Security.

In the case of check conversion by a retailer:
While at a particular retailer you write a check for the amount of your purchase. The retailer scans the check to endorse it, marks the original check paid, and returns the check to you. This information is then used to create the electronic withdrawal which is processed through the ACH network.

What happens to my check after I send it to the billing company?

The billing company must destroy your original check within 14 days and store an image of the check for two years. Destroying the check is a safeguard against duplicate payments.

Who authorized the billing company to convert my check?

The billing company must notify you that it is using the check conversion process, usually with a note on or in your monthly billing statement. When you mail in your payment, you have authorized that your check payment may be converted to an electronic withdrawal. If you do not want your check payment converted, you should contact the billing company directly.

Where does a converted check show up on my bank statement?

Checks that have been converted to an electronic payment currently appear in the withdrawal section of your bank statement. The transaction will list the date of the payment, the name of the company paid, the check number, and the amount of the payment. This item is not listed in the checks section of the statement.

Can I view my account statement online?

You can access of your account information with our convenient Premier Online Banking service. With Union Bank's Premier Online Banking you can view, print, or save your online statement with just a few clicks of the mouse.

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Debit Cards

What is a Union Bank CheckCard?

A Union Bank CheckCard is a convenient banking service that looks like a credit card but works like a check. The amount of your purchase is withdrawn directly from your checking account. Transactions are listed on your monthly statement.

Where can I use my Union Bank CheckCard?

A Union Bank CheckCard can be used for purchases at more than 22 million merchant locations that accept Visa® Debit worldwide. You may also use the CheckCard for ATM transactions at Union Bank ATMs and at more than 800,000 ATMs worldwide.

How do I know which ATMs will accept my Union Bank CheckCard?

You may use your Union Bank CheckCard at any ATM displaying the MasterCard®, Visa®, Pulse®, Cirrus®, and Plus® logos. Please note that these "non-Union Bank" may charge you a fee for use.

Can I select my own "Secret Code" or Personal Identification Number (PIN) for ATM Transactions and Purchases using a Secret Code?

Yes! You may select a 4-digit secret code (or PIN) , which allows you the convenience of using "memorable dates", names, etc.

Can I access more than one account with a Union Bank CheckCard?

You may link up to 2 of your accounts to a single card. Your designated checking account is the funding account for non-Union Bank ATM transactions and for purchases at Visa® merchants.

What is the cost for a Union Bank CheckCard?

The Union Bank CheckCard is $1.00 per month with any personal checking account: Regular Checking, Reward Checking, Free & Easy Checking, ETA Account, Now Account, and 55+ Checking Account.

Is there a finance charge for using a Union Bank CheckCard?

There is no finance charge for using the Union Bank CheckCard, since purchases are deducted directly from your Union Bank checking account.

Once I order a card how long will it take to receive it?

Order turn around time is 7-10 business days.

How do I activate my CheckCard?

When you receive your new CheckCard in the mail, there will be an activation phone number to call on a removable sticker on the card. Once you call and have the card activated, remove the sticker from the card and throw it away. Please do not call The Union Bank Bookkeeping Department as they will not be able to activate you this way.

Safety Tips when using ATMs

For your protection and to ensure that you are the only one with access to your account, please observe these safety tips when using an ATM:

  1. Do not use an ATM if you are uncomfortable with the surroundings. If suspicious-looking individuals are loitering about, wait until the premises are clear or use another ATM.
  2. Avoid using ATMs alone. Have someone accompany you, especially at night.
  3. At night, choose an ATM that is well-lit.
  4. Park as close as possible to the ATM.
  5. When using a drive-up ATM, be sure that all doors are locked and all passenger windows are closed.
  6. Have your card out and be ready when you approach the ATM. Complete any forms beforehand.
  7. Be aware of the surrounding areas. Don't hesitate to cancel the transaction and leave if anything seems suspicious.
  8. Don't display cash near the ATM. Count it later. Contact us if there is a discrepancy.
  9. Use ATMs only where you feel safe.
  10. Memorize your ATM Secret Code (PIN). Never write your Secret Code on your card or keep it in your wallet or purse.
  11. Do not give information about your account or your Secret Code to strangers.
  12. Stand directly in front of the ATM so no one else can see the Secret Code you enter.
  13. Keep your ATM receipt. Personal account information may be printed on it.
  14. Inspect your monthly statement, and report any unusual or unauthorized transactions.

We hope that you enjoy the convenience provided by our ATM Network and strongly encourage all of our customers to remember and practice these safety tips.

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Home Equity

What is home equity?

Home equity is the part of your home that you own outright. In other words, it is the difference between the appraised value and any outstanding mortgage balances(s). For example, if your home is worth $150,000 and the principal balance remaining on your mortgage is $100,000, then your home equity - the portion of your home that you own - is $50,000.

What are some of the benefits of borrowing using the equity in my home?

  1. Lower Interest Rates. You can save money with a lower interest rate compared to most credit cards, auto loans, and unsecured lines of credit.
  2. Tax Advantages. In many instances, the interest paid on a Home Equity Loan or Line is tax deductible. Consult your tax advisor for details.
  3. Debt Consolidation. Using your home's equity to pay off high-interest rate debt, such as credit cards, is the smart way to improve your cash flow.
  4. Home Improvements. Investing the money in home improvements actually helps to build equity while borrowing against it.
  5. Emergencies. It's comforting to know that the financial power of your home can help during an illness, loss, or other emergency.
  6. Education. For many people, a Home Equity Loan or Line is the only means available to finance college, graduate or technical schools, or other educational endeavors.
  7. Business Startups. A Home Equity Loan or Line can provide the much needed and hard-to-get start-up capital for your business.

Is a Home Equity Loan right for me?

Absolutely! You have worked hard to build equity in your home. Now, put it to work for you, and enjoy the many benefits of a Home Equity Loan.

What is a Home Equity Loan?

A Home Equity Loan provides you with a one-time lump sum cash amount. You repay it as you would any other installment loan in fixed monthly payments. These fixed-rate loans guarantee that your rate will never change and your payment will never increase. Once you get the money, you cannot borrow further from that loan.

Will interest on my Home Equity Loan?

According to the current tax laws, interest up to $100,000 of debt, secured by the equity in either your principal residence or second home, is fully deductible. However, there are exceptions to every rule. So, check with your tax advisor.

Where do I close my loan?

At a Unoin Bank branch convenient to you.

How long does it take to close?

Most loans up to $50,000 are ready to close within 24 hours (certain restrictions apply). Typically, loans are ready to close within two weeks.

When do I get my funds?

Once you close your loan, federal regulations require that we wait three business days before the loan or line of credit proceeds are available to you. During those three days, you have the right to cancel the transaction.

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Internet Banking

What can I do with Internet Banking?

With Internet Banking you can:

  • Check current balances on personal checking, savings, money market, CD / IRA, installment loan, line of credit, and supported business checking accounts.
  • View up to 90 days of account activity for your Union Bank checking, savings and loan accounts (history is built up from the time you first sign up for the service).
  • Transfer funds between many of your Union Bank accounts.
  • Online Check Imaging - View front and back images of cleared checks.
  • Pay bills.
  • Download your posted transaction history to Microsoft® Money (versions from 2003 or older) or in a spreadsheet format (like Microsoft Excell).
  • Send and receive secure messages to and from Union Bank.
  • Apply for Union Bank accounts.

Do I need to have a The Union Bank account?

Yes, you will need a Union Bank personal or supported business checking account. If you currently do not have a Union Bank account, call 318-253-4531 or visit one of our branches.

How much does Internet Banking cost?

Internet Banking is FREE to view your account Online, as long as you maintain a Union Bank account. Most transactions executed through Premier Online Banking occur free of charge.

Can I view my personal accounts online?

Yes, you can view the following personal accounts through Internet Banking:

  • Checking
  • Savings
  • Money Market
  • Lines of Credit
  • Installment Loans
  • Certificates of Deposit (CD)
  • IRA (only CD based IRAs)

If I have both personal and business accounts, can I view them together with Internet Banking?

Yes. You can fully access your Union Bank business accounts and your personal accounts - you can combine the two OR use separate user-sign-ins to access the accounts. You may request this service by calling us at 318-253-4531.

Can I view transactions through Internet Banking? How far back?

Account TypeTransaction Information Available
Checking90 days
Savings90 days
Money Market90 days
Lines of Credit90 days
Other Loans90 days

What is the difference between a "Transfer" and a "Recurring Transfer"?

A Transfer, also referred to as a standard funds Transfer, is a single, same-day or future-dated transfer of funds between two Union Bank accounts. A Transfer can be made from your account to any other Union Bank account. Transfers are processed overnight; you will see the balance of the transferred funds in the "Transfer To" account at the start of the next business day.

A Recurring Funds Transfer is a transfer between two accounts made over a period of time. Recurring transfers can be made on a daily, weekly, monthly or yearly basis.

When you create a standard funds Transfer, you can transfer money to any Union Bank account holder on today's date (if today is a business day) or a date in the future. A standard funds transfer will transfer the money between accounts during evening processing

When will my funds become available?

Transfers you submit before 2 p.m. (Central Standard Time) Monday through Friday will be processed that same night and will be available the following business day. Transfers made after 2 p.m. will be processed the following business day.

If I transfer funds on a weekend or holiday, when will they be available?

Transfers you submit on a weekend or a holiday will be considered as being submitted on the first business day following the weekend or holiday. The funds would become available on the second business day following the weekend or holiday.

Paying Bills through Internet Banking

Whom can I pay?

You can pay virtually anyone you can write a check to - your power company, your credit card company, your dentist, your lawn service. The most common payees are already set up for you, but if you don't see your payee on the list, you can set up your own (as long as you enter the complete and correct address and account information when setting up a payee).

Note: Overseas payees are not supported. Additionally, payments for taxes or court orders (alimony, child support, etc.) are not recommended due to the excessive penalties for late payments.

How many bills can I pay each month?

There is no limit to the number of bills you can pay. The more bills you pay through Internet Banking, the more time you save, as well as, the more money you save on postage.

How long does it take my payment to reach a payee?

If you submit a non-future dated payment or transfer request prior to 2:00 p.m. Central time on a business day, your designated funding account will be debited that same evening. If you submit your request after 2:00 p.m. Central time on a business day, your account will be debited during the following business night's processing. If you submit your request on a weekend or holiday, your account will be debited the next business evening. The date on which your account is debited is the effective date of the payment or transfer.

You should allow five (5) business days of mailing and processing time prior to the merchant due date for all payments and transfers. The five (5) days do not include the day the payment is submitted or any grace period provided by the merchant. Our business days are Monday through Friday. Holidays are not included. We will not be liable for any late charges, interest, penalties, or other damages incurred because you allow less time for a payment or transfer. We will not be responsible for delays caused by others.

Will Union Bank guarantee my payments?

Yes. Our 5 Day Guarantee states: If you submit a non-future dated payment or transfer request prior to 2:00 p.m. Central time on a business day, your designated funding account will be debited that same evening. If you submit your request after 2:00 p.m. Central time on a business day, your account will be debited during the following business night's processing. If you submit your request on a weekend or holiday, your account will be debited the next business evening. The date on which your account is debited is the effective date of the payment or transfer.

You should allow five (5) business days of mailing and processing time prior to the merchant due date for all payments and transfers. The five (5) days do not include the day the payment is submitted or any grace period provided by the merchant. Our business days are Monday through Friday. Holidays are not included. We will not be liable for any late charges, interest, penalties, or other damages incurred because you allow less time for a payment or transfer. We will not be responsible for delays caused by others.

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Regulation D

What is Regulation D?

Do you treat your savings account like a checking account? It's tempting to keep the bulk of your funds in your Money Market savings account and transfer funds only as you require. However, the number of withdrawals and transfers per month from your savings account is limited due to federal regulations. You are permitted up to 6 TOTAL of any combination of the savings withdrawal transactions within a calendar month not including loan payments. No more than 3 of the 6 transactions may be made by a check or check card payable to third parties.

Accounts that are affected by Regulation D

  • Savings Accounts
  • Money Market Accounts
  • Certificate Accounts

Types of transactions subject to Regulation D

  • Transfers between your accounts (not including payments made to loans) if made in person
  • Through Premier Online Banking (internet banking)
  • Through InfoLine
  • Pre Authorized or Automatic Withdrawal
  • Overdraft transfers

Tips to help you manage your savings accounts and avoid Regulation D limits

  • Plan ahead and make one large transfer instead of several small transfers. Each regulated transfer listed above counts as one transaction, no matter what the amount. You may utilize an ATM to transfer funds between your accounts.
  • Consider visiting a Service Center or mailing your transfer request. These transfers are not limited.
  • Balance your checking account on a regular basis. This will help limit the number of overdraft transfers from your savings account, which counts towards the number of transactions allowed.
  • We suggest you do not set up ACH automatic debits with merchants or service providers by giving them your account number to come out of your savings account. Set ACH withdrawals to come out of your checking account, which is not subject to this regulation.

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